Resolve freezes or closes during GPU-heavy work (full screen, depth map, AI mattes). What can I do?

This is a known behavior where the remote stream can freeze during GPU-intensive tasks on a cloud workstation. For more on the remote session itself, see Cloud Workstations (HP Anyware / PCoIP).

1. In DaVinci Resolve, open Preferences > Memory and GPU.
2. Uncheck GPU Selection and uncheck the Main Display GPU. This often stops the remote stream from freezing during interactive work.
3. If a specific effect still crashes consistently, email post-support@amazonstudios.com with the steps to reproduce it and any error text or screenshots so it can be raised with the software vendor.

When to contact support

If the self-service steps above don't resolve your issue, reach out to the team that handles your type of request:

ProdTech: post-support@amazonstudios.com

ProdTech manages Studio in the Cloud, including initial user onboarding, new account creation, and provisioning access to storage, workspaces, cloud workstations, applications, and tools, plus the setup, performance, and technical issues covered in this guide.

TechOps (TOPS): support@amazonstudios.com

TechOps manages your Originals Access account, and will assist you with issues around Okta sign-in/SSO problems, password resets, MFA/2FA resets (including a new phone), and account lockouts.

TechOps also handles requests for access to specific applications (such as Box, Flow Capture, or Aspera on Cloud).

When contacting us, help us resolve your issue quickly by always including:

• Your full name and account email (@originalsaccess.com).
• A clear description of the problem and the exact error message you see (a screenshot helps).
• Your show code and show name
• The show/workspace, workstation, or application involved.
• When the problem started and what you've already tried.

Please open a new request for each separate issue rather than replying to an older, resolved one, so it reaches the right team.