Playback in Resolve is choppy or dropping frames. How can I fix it?

1. Lower the timeline playback resolution (for example, Half or Quarter resolution) while you work.
2. Switch to optimized media or proxy media for playback, then render full quality later.
3. Make sure your media is stored locally on the workstation rather than streamed from a slow or remote location. If you're working from shared storage, see Avid Nexis.
4. Clear the render cache, then restart DaVinci Resolve.
5. Note that GPU-heavy features such as AI Noise Reduction are processing-intensive and may play back slowly; consider applying them after editing or rendering them out.
6. If performance is still poor, restart your workstation and re-test. Playback over a remote session also depends on your connection, see Cloud Workstations (HP Anyware / PCoIP).

When to contact support

If the self-service steps above don't resolve your issue, reach out to the team that handles your type of request:

ProdTech: post-support@amazonstudios.com

ProdTech manages Studio in the Cloud, including initial user onboarding, new account creation, and provisioning access to storage, workspaces, cloud workstations, applications, and tools, plus the setup, performance, and technical issues covered in this guide.

TechOps (TOPS): support@amazonstudios.com

TechOps manages your Originals Access account, and will assist you with issues around Okta sign-in/SSO problems, password resets, MFA/2FA resets (including a new phone), and account lockouts.

TechOps also handles requests for access to specific applications (such as Box, Flow Capture, or Aspera on Cloud).

When contacting us, help us resolve your issue quickly by always including:

• Your full name and account email (@originalsaccess.com).
• A clear description of the problem and the exact error message you see (a screenshot helps).
• Your show code and show name
• The show/workspace, workstation, or application involved.
• When the problem started and what you've already tried.

Please open a new request for each separate issue rather than replying to an older, resolved one, so it reaches the right team.