DaVinci Resolve

This guide covers common issues when running DaVinci Resolve on a cloud workstation, including remote monitoring, remote grading panels, playback performance, and licensing. Try the self-service steps below before contacting ProdTech support at post-support@amazonstudios.com.

How do I set up Remote Monitoring?

Remote Monitoring streams your Resolve viewer from the cloud workstation to a second computer (for example, a client or supervisor watching from another location). You'll need a free Blackmagic Cloud account and a TURN server address, which ProdTech provides.

1. On the cloud workstation, launch DaVinci Resolve and open a project.
2. Go to File > Preferences and open the General tab.
3. Check Use TURN server for Remote Monitoring and paste in the TURN server address provided by Amazon MGM Studios ProdTech. It looks like turn://resolve:<key>@turn.faff-01.lax.amazonstudios.com:3478?transport=udp. If you don't have a TURN address, request one from post-support@amazonstudios.com.
4. Click Save.
5. Make sure you have created a free Blackmagic Cloud account at cloud.blackmagicdesign.com, this uses your own personal details.
6. Go to Workspace > Remote Monitoring and sign in with your Blackmagic Cloud credentials. If you can't see the Remote Monitor window, click the Remote Monitor icon at the bottom right.
7. Set Video Codec to H.265 4:4:4 10-bit, and set the Bitrate based on your format: 10 Mbps or higher for HD, 60 Mbps or higher for UHD. Increase the bitrate if you need better quality and your connection can support it.
8. Click Start Session. This generates a session code.
9. On the computer you want to view the feed on, open the DaVinci Remote Monitor app, paste in the session code, and click Join.
10. Back on the cloud workstation, accept the incoming request in the Session Participants list by clicking Accept.
11. The video feed should now appear. Hover your mouse over the window to see the current bitrate and session duration, or right-click the window and choose Show Stats for detailed statistics (packets, packet loss, jitter, and latency).

*Enable the TURN server in Preferences ▸ General:*

*Open Remote Monitoring from the Workspace menu:*

*Set the codec and bitrate, then click Start Session:*

*On the viewing computer, paste the session code and click Join:*

*Accept the incoming participant on the cloud workstation:*

*Right-click the feed and choose Show Stats to see detailed connection statistics:*

My remote monitoring or streaming session keeps dropping, lagging, or freezing. How can I fix it?

1. Close the remote monitoring session in DaVinci Resolve and start it again.
2. Lower the bitrate in the Remote Monitor session settings and re-test. Very high bitrates need a strong, stable connection at both ends.
3. Make sure your local internet connection is stable, a wired Ethernet connection is more reliable than Wi-Fi for monitoring.
4. Right-click the feed and choose Show Stats to check for packet loss, jitter, or high latency, which point to a network problem on the viewing end.
5. Restart DaVinci Resolve, and if the problem continues, restart your workstation.
6. If sessions still drop or freeze after these checks, contact post-support@amazonstudios.com, some TURN server and routing settings can only be adjusted on the server side.

How do I connect my remote grading panel (Advanced, Mini, or Micro Panel)?

Your physical grading panel sits at your desk while DaVinci Resolve runs in the cloud. A small script on your local computer listens on port 20323 and waits for the cloud workstation to connect in to it. Because our cloud machines share a network gateway and don't have individual public addresses, the cloud connects out to *your* public IP, so your firewall has to allow that connection in.

Before you start, confirm:

• Your panel is plugged into your local computer (USB or Ethernet).
• DaVinci Resolve is installed on your local computer, at the same version as the cloud workstation.
• You can connect to the cloud workstation via HP Anyware (PCoIP).
• Port 20323 (TCP) is open inbound on your firewall and forwarded to your local workstation. Share the firewall details at the end of this section with your IT team.

Setup steps:

1. Confirm the panel works locally first. Open DaVinci Control Panels Setup on your local computer and check your panel appears. Then open DaVinci Resolve on your local computer, go to Preferences > Control Panels, select your panel model, save, and restart Resolve. Move a trackball or press a button to confirm it responds. If it doesn't respond, unplug the panel and plug it back in. Once confirmed, quit DaVinci Resolve on your local computer.
2. Run the remote panel script on your local computer. This starts the listener on port 20323. A terminal window will appear, keep it open for the whole session. The script must be running *before* you launch DaVinci Resolve on the cloud. Wait until you see the message Resolve communication is open and waiting.... The script for your operating system is:

• Mac (any panel): /Library/Application Support/Blackmagic Design/DaVinci Resolve/DaVinciRemotePanel.app
• Windows (Advanced Panel): %ProgramFiles%\Blackmagic Design\DaVinci Resolve\DaVinciRemoteAdvPanel.bat
• Windows (Micro/Mini Panel): %ProgramFiles%\Blackmagic Design\DaVinci Resolve\DaVinciRemotePanel.bat
• Linux (Advanced Panel): /opt/resolve/bin/DaVinciRemoteAdvPanel.sh
• Linux (Micro/Mini Panel): /opt/resolve/bin/DaVinciRemotePanel.sh

1. Find your public IP address. On your local computer, go to portchecker.co, your public IP is shown at the top of the page (it looks something like 77.168.12.196). Write it down.
2. Configure DaVinci Resolve on the cloud. Connect via HP Anyware, open DaVinci Resolve, and go to Preferences > Control Panels. Select your panel model, then open Advanced and add this line exactly, replacing the placeholder with your public IP from step 3: Local.Panel.Remote.Address = YOUR.IP.ADDRESS.HERE:20323. Save, then quit and relaunch DaVinci Resolve on the cloud.
3. On the cloud workstation, go to Preferences > Control Panels and set the Color Grading Panel to your panel type. The remote panel script on your local computer should report Accepted new client and USB Session started successfully, and your panel should now control Resolve in the cloud.

*The remote panel script running and waiting for the cloud to connect:*

*Add your public IP in Preferences ▸ Advanced:*

*Select your panel under Preferences ▸ Control Panels:*

Once the script is running on your local computer, you can restart DaVinci Resolve on the cloud as many times as you need, you don't have to restart the script each time.

If the panel won't connect:

1. Confirm no other session is already holding the panel. If you have another remote desktop or workstation session open, log out of it fully.
2. If portchecker.co shows port 20323 as closed, the inbound firewall rule or port forwarding isn't in place yet, share the firewall details below with your IT team.
3. If the terminal shows no activity, the script isn't running or the wrong script was used, re-run the correct script for your operating system.
4. If the panel is unresponsive after setup, double-check the public IP you entered and confirm the firewall rule with your IT team.
5. If a USB panel keeps dropping, run the script first, then unplug and replug the cable. Use Ethernet if possible.
6. If your facility's public IP address changes, notify post-support@amazonstudios.com so the connection can be re-established, and update the address in the Advanced settings.

Firewall details for your IT team: The remote panel script listens for inbound connections on port 20323 (TCP), and the cloud DaVinci Resolve instance initiates the connection outward to your public IP. Your firewall needs to allow inbound TCP traffic on port 20323 and forward it to the local workstation's internal IP address (standard port forwarding). Also confirm the rule points to the correct internal IP, that Deep Packet Inspection (DPI) isn't blocking traffic on port 20323, that no IPS rule is dropping the traffic, and that the rule applies to the correct network zone. To verify, run the script (so it shows Resolve communication is open and waiting...) and test port 20323 at portchecker.co, it should show as open.

Playback in Resolve is choppy or dropping frames. How can I fix it?

1. Lower the timeline playback resolution (for example, Half or Quarter resolution) while you work.
2. Switch to optimized media or proxy media for playback, then render full quality later.
3. Make sure your media is stored locally on the workstation rather than streamed from a slow or remote location. If you're working from shared storage, see Avid Nexis.
4. Clear the render cache, then restart DaVinci Resolve.
5. Note that GPU-heavy features such as AI Noise Reduction are processing-intensive and may play back slowly; consider applying them after editing or rendering them out.
6. If performance is still poor, restart your workstation and re-test. Playback over a remote session also depends on your connection, see Cloud Workstations (HP Anyware / PCoIP).

Resolve is slow, hanging, or my workstation feels stuck. What should I try?

1. Save your work, then restart DaVinci Resolve.
2. Clear the render/cache files to free up space.
3. Restart your cloud workstation and try again.
4. Close other applications that may be using memory or GPU resources.
5. If the workstation remains stuck or unresponsive after a restart, contact post-support@amazonstudios.com, some reboots and reconfigurations need to be performed on the server side and an in-session restart may not have the same effect.

Resolve freezes or closes during GPU-heavy work (full screen, depth map, AI mattes). What can I do?

This is a known behavior where the remote stream can freeze during GPU-intensive tasks on a cloud workstation. For more on the remote session itself, see Cloud Workstations (HP Anyware / PCoIP).

1. In DaVinci Resolve, open Preferences > Memory and GPU.
2. Uncheck GPU Selection and uncheck the Main Display GPU. This often stops the remote stream from freezing during interactive work.
3. If a specific effect still crashes consistently, email post-support@amazonstudios.com with the steps to reproduce it and any error text or screenshots so it can be raised with the software vendor.

My Dolby Vision palette is missing or 'Load License' is greyed out. What do I do?

Dolby Vision needs a license file loaded, and the load option is only available on certain pages.

1. Switch to the Color page. The Load License button is greyed out on the Cut and Delivery pages.
2. In Resolve, go to File > Dolby Vision > Load License, select your project's license file, then restart Resolve. The Dolby Vision palette should then appear on the Color page.
3. If you're unsure where your project's license file is stored, or it still won't load, email post-support@amazonstudios.com. License installs and activations are handled by the post-production tech team, often on a quick screen-share call.

I'm missing a license or need a plugin installed (Resolve Studio, Dolby Vision, or a plugin). What do I do?

1. Confirm which workstation and user profile you're signed in to, licenses are typically tied to a specific workstation and user profile, so a license activated under one profile may not appear under another.
2. Restart DaVinci Resolve after a license is applied so it can be picked up.
3. For plugins, confirm the plugin is installed before trying to activate it; many plugins are activated by entering your license key and email in the plugin's own License Manager.
4. For third-party plugins not provided by Amazon MGM Studios, a license must be supplied and we will assist with licensing. If the license requires online activation, please provide the vendor's reference domain names so they can be added to the allow list to facilitate licensing.
5. If a license is missing, bound to the wrong profile, or you need a plugin or Resolve version installed, contact post-support@amazonstudios.com with the details so they can install or relicense it for you.

When to contact support

If the self-service steps above don't resolve your issue, reach out to the team that handles your type of request:

ProdTech, post-support@amazonstudios.com

ProdTech manages Studio in the Cloud, including initial user onboarding, new account creation, and provisioning access to storage, workspaces, cloud workstations, applications, and tools, plus the setup, performance, and technical issues covered in this guide.

TechOps (TOPS), support@amazonstudios.com

TechOps manages your Originals Access account, and will assist you with issues around Okta sign-in/SSO problems, password resets, MFA/2FA resets (including a new phone), and account lockouts.

TechOps also handles requests for access to specific applications (such as Box, Flow Capture, or Aspera on Cloud).

When contacting us, help us resolve your issue quickly by always including:

• Your full name and account email (@originalsaccess.com).
• A clear description of the problem and the exact error message you see (a screenshot helps).
• Your show code and show name.
• The show/workspace, workstation, or application involved.
• When the problem started and what you've already tried.

Please open a new request for each separate issue rather than replying to an older, resolved one, so it reaches the right team.