DaVinci Resolve

This section covers common issues when running DaVinci Resolve on a cloud workstation, including remote monitoring, remote grading panels, playback performance, and licensing. Each question below is a separate article. Try the self-service steps before contacting ProdTech support at post-support@amazonstudios.com.

Remote monitoring

• How do I set up Remote Monitoring?
• My remote monitoring or streaming session keeps dropping, lagging, or freezing. How can I fix it?

Grading panels

• How do I connect my remote grading panel (Advanced, Mini, or Micro Panel)?

Performance

• Playback in Resolve is choppy or dropping frames. How can I fix it?
• Resolve is slow, hanging, or my workstation feels stuck. What should I try?
• Resolve freezes or closes during GPU-heavy work (full screen, depth map, AI mattes). What can I do?

Licensing and plugins

• My Dolby Vision palette is missing or 'Load License' is greyed out. What do I do?
• I'm missing a license or need a plugin installed (Resolve Studio, Dolby Vision, or a plugin). What do I do?

Related

• Cloud Workstations (HP Anyware / PCoIP) for the remote session itself, including connection quality and performance.
• Avid Nexis if you are working from shared storage.

When to contact support

If the self-service steps above don't resolve your issue, reach out to the team that handles your type of request:

ProdTech, post-support@amazonstudios.com

ProdTech manages Studio in the Cloud, including initial user onboarding, new account creation, and provisioning access to storage, workspaces, cloud workstations, applications, and tools, plus the setup, performance, and technical issues covered in this guide.

TechOps (TOPS), support@amazonstudios.com

TechOps manages your Originals Access account, and will assist you with issues around Okta sign-in/SSO problems, password resets, MFA/2FA resets (including a new phone), and account lockouts.

TechOps also handles requests for access to specific applications (such as Box, Flow Capture, or Aspera on Cloud).

When contacting us, help us resolve your issue quickly by always including:

• Your full name and account email (@originalsaccess.com).
• A clear description of the problem and the exact error message you see (a screenshot helps).
• Your show code and show name.
• The show/workspace, workstation, or application involved.
• When the problem started and what you've already tried.

Please open a new request for each separate issue rather than replying to an older, resolved one, so it reaches the right team.